The application allows for the recording of anomaly reports and complaints received from users, their traceability, and their linkage to any related Non-Conformities, which can also be automatically generated. The categorization of report types and areas of interest enables detailed analysis of both frequency and type. Regarding user complaints, after the evaluation phase, the application allows for responding to users via email or SMS.
Regarding non-conformities, the application allows for their traceability and maintains their link with the reports from which they may have originated, as well as with Corrective/Preventive/Improvement Actions that can be automatically generated after the evaluation and treatment phases.
The detailed classification of anomalies/complaints, NCs, and Actions allows for simple and effective monitoring of the quality process and in-depth analysis of the temporal recurrence of events.

The application allows for recording inspection audits conducted in the company, indicating the period of execution, the subjects/departments involved, and provides the possibility to attach any documentation produced during the audit and to enter any non-conformities identified in the processes under review.

The application allows for the management of functional aspects indicated by the ISO 14000 standard related to environmental aspects.
Specifically, the following are managed:

• Types of Environmental Aspects
• Process status
• Environmental impact
• Probability
• Degree of influence
• Classification
• Assets/Plants
• Environmental Aspect
• Printing of environmental aspects

The module provides for the management of all types of documents required and issued in accordance with regulatory requirements; it provides guidance for issuing, managing, and consulting:

• Quality manual
• Management and Organizational Procedures
• Operating Instructions
• Internal documents

Documentation is easily accessible by authorized personnel. Each document maintains a history of its distribution and any changes made during revisions. Each document can be associated with:

• The related physical file
• Its category
• Its type
• Its electronic/paper location
• The person responsible for issuing and approving it
• The relevant company area
• The distribution list
• The revision history

The module provides for the management of all types of documents required and issued in accordance with regulatory requirements; it provides guidance for issuing, managing, and consulting:

• Quality manual
• Management and Organizational Procedures
• Operating Instructions
• Internal documents

Documentation is easily accessible by authorized personnel. Each document maintains a history of its distribution and any changes made during revisions. Each document can be associated with:

• The related physical file
• Its category
• Its type
• Its electronic/paper location
• The person responsible for issuing and approving it
• The relevant company area
• The distribution list
• The revision history

This functionality allows for setting up customer satisfaction surveys to be distributed to users and recording their responses to measure satisfaction levels.

The module allows for managing staff training, recording related skills, and managing training courses.

This functionality allows, in accordance with the ISO 9001:2015 standard, the assessment of risk/opportunity related to:

• Non-conformities
• Actions
• Process map flows
• Context analysis

Within the Quality System, it is possible to view the results of quality checks carried out on board by traveling staff using the myCheck app.