Validation and ticket inspection are key moments in the public transport experience.
They are where the effectiveness of the ticketing system is measured, together with the smoothness of access to vehicles and the operator’s ability to guarantee clear rules, safety and economic sustainability.

Pluservice solutions for validation and control are designed to manage this complexity in an integrated, reliable and scalable way, adapting to urban, suburban and multi-operator contexts.

A technological ecosystem that connects devices, software and processes, turning every access into a fast, traceable operation fully consistent with the adopted fare model.

Validation is the first point of contact between the passenger and the service. It must be immediate, intuitive and frictionless.

Pluservice solutions support all the main validation methods used today in public transport: contactless smart cards, QR code tickets, NFC, smartphones, EMV bank cards and Account Based models.

The validation software is designed according to a hardware-independent principle, ensuring compatibility with validators from different manufacturers and protecting technological investments over time.
Each validation is completed in just a few milliseconds, with clear visual and sound feedback designed to make the experience understandable for every type of passenger.

The result is smooth access to the service, even during peak demand, reducing queues, improving punctuality and strengthening the perceived quality of the transport system.

Ticket inspection is an essential function to ensure fairness, rule compliance and service sustainability.

With the myCheck application, Pluservice provides on-board staff with a simple yet powerful digital tool, usable on dedicated devices or Android smartphones.
The app allows real-time verification of ticket validity, both digital and paper-based, regardless of the ticketing model in use.

Every inspection is synchronised with the central Telemaco platform, ensuring full traceability of operations, immediate data updates and consistency with configured fare and validation policies.

Inspection thus becomes an integral part of the ticketing ecosystem: not an isolated activity, but a connected, measurable and fully manageable process.

Penalty management is a sensitive area, directly impacting both the effectiveness of control activities and the relationship with passengers.

Pluservice solutions allow penalties to be issued on board, in real time, through the myCheck app.
Each operation is automatically recorded in the central Telemaco system, reducing errors, duplication and manual activities.

The system supports immediate payment of penalties via mobile terminals compatible with bank cards, digital wallets and contactless solutions, simplifying the process for passengers and improving operational efficiency for operators.

The result is a fully digital, traceable and integrated workflow, ensuring transparency, speed and full control over the entire penalty lifecycle.

Validation, inspection and penalties are not separate modules, but parts of a single coherent system.
Fully integrated within the Telemaco platform, Pluservice solutions ensure operational continuity, interoperability across channels and full support for the most advanced ticketing models, from EMV to Account Based.

An approach that allows operators to manage today’s operations with reliability while preparing for the future of digital mobility in a progressive, secure and sustainable way.